Delivery Policy

Last Updated: October 3, 2025

This Delivery Policy sets out the terms and conditions governing the delivery of Multi-Purpose Vouchers and Products purchased or accessed through the Website. The applicable provisions of this Delivery Policy equally and accordingly apply to purchases of Products without the use of Multi-Purpose Voucher. This policy applies to all Customers who make purchases through Webinar Academy and is designed to ensure compliance with applicable consumer protection laws and regulations. All terms used in this document have the meaning assigned to them in the Webinar Academy Terms and Conditions available on the Website.

General provisions

The Platform and its Business Partners make every effort to ensure that Multi-Purpose Vouchers and Products are delivered to Customers in a timely, secure, and efficient manner. The Platform considers every Customer equally important and strives to provide the highest quality of delivery service. The Platform places great importance on convenient delivery and good customer contact to ensure complete satisfaction with the delivery process.

This Delivery Policy applies to Multi-Purpose Vouchers and Products purchased directly through the Website or through Business Partners. The Platform acts as a marketplace connecting Customers with Business Partners who offer products and services. Delivery arrangements are made in accordance with the terms agreed between the Customer and the Business Partner through the Platform.

Customers are advised to read this policy carefully before making a purchase to understand the delivery procedures, timeframes, responsibilities, and any applicable costs. The delivery process consists of multiple phases depending on whether the delivery concerns Multi-Purpose Vouchers or the Products.

Multi-Purpose Voucher delivery

Multi-Purpose Vouchers are physical paper documents containing unique access codes that enable the Customer to choose and access Products on the Platform. These vouchers are delivered exclusively by courier service to the address specified by the Customer during the ordering process. The delivery of Multi-Purpose Vouchers constitutes Phase 1 of the standard two-phase delivery process for orders placed through the Platform.

The Customer must provide complete and accurate delivery information when placing an order for a Multi-Purpose Voucher. Required delivery information includes the Customer's full name, phone number, complete delivery address including street name, building number, apartment number if applicable, postal code, city, and country. It is the Customer's responsibility to provide correct and complete details for delivery. If the Customer wishes to change the delivery address after placing an order, the Customer should contact customer support immediately, although changes may not be possible if the Multi-Purpose Voucher has already been dispatched.

Multi-Purpose Vouchers are valuable documents requiring confirmation upon delivery. The courier will request identification and signature confirmation to ensure secure delivery to the intended recipient. Loss or theft of non-activated vouchers may result in total loss of value, and Customers are responsible for secure storage of received vouchers. Customers should inspect the Multi-Purpose Voucher package upon delivery and notify customer support immediately if there are any signs of damage, tampering, or if the voucher codes are illegible or missing.

Payment for the Multi-Purpose Voucher must be completed in full before delivery commences, unless otherwise agreed with the Business Partner. In cases where payment on delivery is selected and available, additional fees may apply due to internal processes and guidelines of logistics partners and delivery companies with whom the Platform and Business Partners cooperate. The Platform recommends opting for cashless payments to avoid additional charges and ensure faster processing.

Delivery timeframes and territories

Unless otherwise specified on the Website and subject to instances of unforeseeable delivery delays, Multi-Purpose Vouchers will be delivered to Customers in accordance with the timeframes communicated during the ordering process.

The delivery of orders is made within specified territories as determined by the Platform and Business Partners. Deliveries may be restricted to certain geographic areas due to courier service availability, legal restrictions, or operational considerations. No deliveries or Orders shall be made to certain high-risk countries as defined by applicable international regulations and Platform policies. No payments can be made from such countries. If the Customer's delivery address is not within the delivery area, the Customer will be informed accordingly during the ordering process.

Delivery timeframes are estimates and may be affected by factors beyond the control of the Platform or Business Partners, including but not limited to weather conditions, natural disasters, strikes, transportation disruptions, customs delays for international deliveries, and other force majeure events. The Platform and Business Partners will make reasonable efforts to notify Customers of any significant delays and provide updated delivery information when available.

In the event of unsuccessful delivery attempts, the courier service will typically make multiple delivery attempts and may leave notification cards with instructions for collection or redelivery. Customers should monitor their provided contact information for delivery notifications. If the Customer is not available to receive the Multi-Purpose Voucher after multiple delivery attempts, the package may be returned to the sender, and the Customer may be required to arrange for redelivery at additional cost or forfeit the order depending on the circumstances and applicable policies.

Product delivery after Multi-Purpose Voucher activation

Phase 2 of delivery occurs after the Customer activates their Multi-Purpose Voucher and selects their desired Product from the available catalogue on the Platform. The method and timing of Product delivery depends on whether the selected Product is digital or physical in nature. Digital Products and physical Products are subject to different delivery procedures as outlined in this section.

Digital Products including webinars and online training courses are delivered electronically to the Customer's account on the Platform. Access to digital Products is typically provided immediately or within a few hours after Multi-Purpose Voucher activation and Product selection. The Customer will receive an email notification to the address provided during registration containing instructions for accessing the digital Product, login credentials if applicable, and any additional information necessary to begin using the Product. Digital Product delivery does not require physical shipping and is not subject to courier delivery timeframes.

Physical Products such as books selected through Multi-Purpose Voucher activation are delivered to the Customer's address via standard postal service or courier service depending on the Product specifications and delivery arrangements. Physical Products are typically dispatched within two to five business days after Product selection during voucher activation. Delivery timeframes for physical Products vary depending on the Customer's location and typically range from five to fourteen business days from the date of dispatch. Customers will receive tracking information when available to monitor the delivery status of physical Products.

The delivery address for physical Products selected through Multi-Purpose Voucher activation will be the same address provided during the initial Multi-Purpose Voucher order unless the Customer updates their delivery address in their account settings before Product selection. Customers are responsible for ensuring their delivery address information remains current and accurate. The Platform and Business Partners are not responsible for failed deliveries or delays resulting from incorrect or incomplete address information provided by the Customer.

Delivery costs

Delivery of Multi-Purpose Vouchers to Customers is provided free of charge in most cases, as the Platform and Business Partners strive to provide convenient and accessible service to all Customers. When free delivery is offered, the Customer will not be charged any additional fees for the courier service delivery of the Multi-Purpose Voucher. The Customer will know exactly how much they are spending at the time of placing the order, and the courier will not inform the Customer about additional charges upon collection of the package because there are no hidden delivery fees.

Delivery costs shall be covered by the Business Partner or the Customer depending on each case and the arrangements made during the ordering process or as specified in the Sale Contract. Additional delivery costs may be made apparent during the ordering process in certain circumstances, such as for deliveries to remote locations, expedited delivery services, or special delivery requirements. Any applicable delivery costs will be clearly displayed in the order summary before the Customer completes the purchase, and the Customer will have an opportunity to review these costs before placing the Order.

In cases of payments for ordering Multi-Purpose Vouchers or during the activation of Multi-Purpose Vouchers for Products which require delivery to the Customer's address, additional fees may be applicable. Due to internal processes and guidelines of logistics partners and delivery companies with whom the Platform and Business Partners cooperate, payment on delivery options may incur additional handling fees. Customers are informed of any such fees before completing their purchase and can choose alternative payment methods to avoid these charges.

If the Customer changes their delivery address in such a way that either increases or decreases shipping costs, the applicable fees will be adjusted accordingly, and the Customer will be informed of any changes to delivery costs. For Subscription services where applicable, if address changes affect delivery costs, the Customer will be notified by email of the adjusted Subscription fee reflecting the new delivery costs.

Failed deliveries and redelivery

The Platform and Business Partners work to ensure problem-free delivery of packages to the Customer's designated address. However, circumstances may arise where delivery attempts are unsuccessful due to various reasons including Customer unavailability, incorrect address information, access restrictions to the delivery location, or refusal to accept the package. In such cases, specific procedures apply to address failed deliveries and arrange for redelivery or alternative collection methods.

If the Customer is not available at the delivery address during delivery attempts, the courier service will typically leave a notification card with instructions for redelivery or package collection from a designated location. The Customer should follow the instructions provided by the courier service to arrange for redelivery or collection. The Platform and Business Partners are not responsible for additional costs or delays resulting from failed delivery attempts due to Customer unavailability or incorrect information provided by the Customer.

The Platform and Business Partners will not be held responsible if the Customer provided incorrect or incomplete shipping information or if the Customer failed to collect their order from the delivery address they have chosen. Customers cannot change their delivery address after their shipment address is confirmed and the Multi-Purpose Voucher has been dispatched. In the event of an unsuccessful delivery due to Customer failure to provide correct information or to be available for delivery, and if the Platform or Business Partners have to arrange redelivery or return of the package, the Platform and Business Partners reserve the right to charge an additional reasonable sum to compensate for any extra costs in logistics.

In situations where a package cannot be delivered after multiple attempts and the Customer cannot be reached using the provided contact information, the package may be returned to the sender. Depending on the circumstances and the policies of the specific Business Partner, the Customer may be offered the option to arrange new delivery at additional cost, or the order may be cancelled with potential forfeiture of payment or deduction of incurred costs. Customers are encouraged to monitor their contact information and respond promptly to delivery notifications to avoid failed deliveries.

Delivery verification and disputes

Upon receiving delivery of a Multi-Purpose Voucher or physical Product, Customers should verify the contents of the package immediately. Customers should check that the package has not been tampered with, that the contents match the order, that the Multi-Purpose Voucher codes are legible and intact, and that physical Products are in acceptable condition without damage. Any discrepancies, damage, or missing items should be noted at the time of delivery and reported to customer support as soon as possible.

If Customer discovers that a delivered Multi-Purpose Voucher is damaged, defective, or does not conform to the order, the Customer should contact customer support immediately. The Platform and Business Partners will work with the Customer to resolve the issue, which may include replacement of the Multi-Purpose Voucher, reissuance of activation codes, or other appropriate remedies depending on the circumstances. The Customer may be required to provide photographic evidence of damage or defects to assist in processing the claim efficiently.

For physical Products delivered after Multi-Purpose Voucher activation, Customers should inspect Products upon delivery and notify customer support of any visible damage or defects as soon as possible. For defects that are not immediately apparent, Customers should notify customer support within a reasonable time after discovery. The Platform and Business Partners may request photographic evidence of damage or defects to assist in resolving the matter efficiently.

In cases of delivery disputes including non-receipt of packages, significantly delayed deliveries, or other delivery-related issues, Customers should contact customer support with their order details, tracking information if available, and a description of the issue. The Platform and Business Partners will investigate delivery disputes and work toward resolution in accordance with applicable consumer protection laws and the terms of this Delivery Policy. Delivery disputes should be reported as soon as the issue is discovered to facilitate timely resolution.

Subscription deliveries

For Customers who have subscribed to Subscription services offering regular delivery of Multi-Purpose Vouchers, specific delivery terms apply. Subscription deliveries are made according to the frequency plan selected by the Customer, which may be monthly, or other agreed intervals. Each Subscription delivery includes a Multi-Purpose Voucher enabling the Customer to select Products from the available catalogue at the time of each voucher activation.

Multi-Purpose Vouchers delivered through Subscription services are subject to the same delivery procedures and timeframes as outlined in this Delivery Policy for single purchases. Subscription deliveries will be dispatched automatically according to the agreed schedule unless the Customer cancels or modifies their Subscription. Customers will receive delivery notifications for each Subscription shipment.

Customers with active Subscriptions are responsible for ensuring their delivery address and contact information remains current. If Customer needs to update their delivery address for Subscription deliveries, they should update their information through their account settings or contact customer support. Address changes should be made sufficiently in advance of the next scheduled delivery to ensure the update can be processed. The Platform and Business Partners are not responsible for failed Subscription deliveries resulting from outdated or incorrect customer information.

If a Subscription delivery fails due to Customer unavailability or address issues, the Customer will be notified and given opportunity to arrange redelivery. If Subscription deliveries cannot be completed on multiple consecutive occasions, the Subscription may be suspended as outlined in the Subscription Terms and Conditions. Customers will be notified by email of any Subscription suspension due to delivery issues and will be provided with options to resolve the situation and resume their Subscription.

Contact and customer support

Customers who have questions about deliveries, need to track their shipment, or wish to report delivery issues should contact customer support. The support team is available to assist with all delivery-related inquiries and to help resolve any delivery problems. Customers should provide their order number, tracking information if available, and details of their delivery inquiry when contacting support.

Contact can be made via email to contact@webinaracademy.center or through the online contact form available on the Website. The support team will respond to delivery inquiries promptly and provide assistance with tracking shipments, resolving delivery issues, arranging redeliveries, or addressing any concerns related to the delivery process. For urgent delivery matters, Customers are encouraged to contact support as soon as the issue arises to facilitate timely resolution.

The Platform and Business Partners are committed to providing excellent delivery service and maintaining high standards of customer satisfaction. Customers who experience difficulties with deliveries or have concerns about the delivery process are encouraged to communicate these concerns through the customer service channels provided. The Platform will make every effort to address Customer concerns in accordance with this Delivery Policy and applicable consumer protection laws.

For issues related to courier services, Customers may also need to contact the courier company directly using contact information provided on delivery notification cards or tracking information. However, the Platform's customer support team can assist in coordinating with courier services and Business Partners to resolve delivery issues on behalf of Customers.

Delivery and consumer rights

This Delivery Policy is designed to comply with applicable consumer protection laws and regulations in the jurisdictions where the Platform and Business Partners operate. Customers have statutory rights under consumer protection legislation that cannot be limited or excluded by this policy. Where this Delivery Policy provides rights or services beyond those required by law, such additional benefits do not affect or diminish the Customer's statutory rights.

Customers have the right to receive goods and services in accordance with the contract terms and within reasonable timeframes. The Platform and Business Partners respect Customers' consumer rights and ensure that delivery procedures are transparent, accessible, and compliant with legal requirements. Customers who believe their consumer rights regarding delivery have been violated may contact relevant consumer protection authorities in their jurisdiction.

The Platform acknowledges that different jurisdictions may have varying requirements regarding delivery obligations, timeframes, and remedies for delivery failures. Where there is a conflict between this Delivery Policy and mandatory consumer protection legislation applicable to the Customer, the provisions of such legislation shall prevail. Customers are encouraged to familiarize themselves with their consumer rights under the laws applicable in their location.

The Platform Administrator is not a party to the Sale Contract but only offers a Platform where Business Partners and Customers may conduct activities aimed at concluding Sales Contracts. The Platform Administrator shall not be liable for delivery failures, delays, or damages resulting from the actions or omissions of Business Partners, courier services, or other third-party delivery providers. However, the Platform Administrator may provide delivery coordination and support services to Customers on behalf of Business Partners depending on the agreement concluded with the Business Partner.

Changes to Delivery Policy

The Platform and Business Partners reserve the right to make amendments or additions to this Delivery Policy to reflect changes in legal requirements, business practices, delivery procedures, or the services offered. Amendments are made by posting the updated Delivery Policy on the Website with a revised effective date. Material changes to the Delivery Policy will be communicated to Customers through appropriate channels such as email notification or prominent notice on the Website.

Changes to this Delivery Policy will not affect deliveries in progress at the time of policy changes. Deliveries that have been initiated before policy changes will be completed under the terms of the policy that was in effect when the order was placed. Customers are encouraged to review this Delivery Policy periodically to stay informed about delivery procedures, their rights, and any changes to delivery terms.

Continued use of the Website and making purchases after changes to this Delivery Policy have been posted constitutes acceptance of the updated policy. Customers who do not agree with changes to the Delivery Policy should refrain from making future purchases through the Website. The Platform maintains previous versions of the Delivery Policy for reference and will provide access to prior versions upon request.

Final provisions

This Delivery Policy forms an integral part of the contractual relationship between Business Partners and Customers who make purchases through the Website. By making a purchase of a Multi-Purpose Voucher or ordering Products through the Website, Customers acknowledge that they have read, understood, and agree to be bound by this Delivery Policy. This policy should be read in conjunction with the Webinar Academy Terms and Conditions, Privacy Policy, and Return Policy available on the Website.

Where provisions of this Delivery Policy conflict with other terms and conditions, the more specific provisions relating to delivery shall prevail to the extent of such conflict. If any provision of this Delivery Policy is found to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.

The Platform's failure to enforce any right or provision of this Delivery Policy shall not be deemed a waiver of such right or provision. Customers acknowledge that the Platform may update or modify this Delivery Policy from time to time and that it is the Customer's responsibility to review the current version before making purchases. The Platform and Business Partners do not make or give any additional promises, warranties, guarantees or representations concerning delivery beyond those specified in this Delivery Policy and the Terms and Conditions.

For any questions, concerns, or requests regarding delivery or this Delivery Policy, Customers may contact the customer support directly or through the contact form available on the Website. The Platform is committed to addressing delivery-related inquiries promptly and in accordance with applicable consumer protection laws and the terms of this policy. The binding version of this Delivery Policy is the version posted on the Website at http://webinaracademy.center/